The implementation of best practices and performance indicators to boost your sales and service models implies the use of an integral approach combining elements of consulting, training, and coaching.
It is faster, more efficient and more cost-effective for your operations to bring knowledge from outside your immediate environment.
Consulting
Redefinition of your sales model. Defining the starting point, the relevant interconnected goals and performance indicators, and creating a Performance Management based model will take your sales operations to success.
Redefinition of your service proposal. Service staff and technical staff have the ultimate responsibility to engage and keep customers, increment the value of accounts and give support to the sales operations. Redefining and implementing Service KPIs ensures that your staff performs according to objectives, improving customer or user experience, and minimizing the need for direct supervision.
Redefinition of your distributor network model. It is frequent that remote or distributed teams undergo some degree of disconnect affecting their performance, results and ultimately engagement in projects. We redefine the model through a series of performance indicators carefully designed in line with the goals, culture, and context of the customer organization.
Training
Training modules are in fact the implementation and deployment of the consulting modules described above. Training implies the involvement of different teams in the use of the models co-designed with Management.
For Sales people. Specific methodology to reduce the sales cycle and increment the closing rate. Prospection tools, customer relationship management, negotiation and closing techniques, interaction between marketing and sales. Implementation of best practices to professionalize your sales system.
For Sales Managers. Implementation of a Performance Management based model aimed to boost the performance of your sales team. The Sales Manager becomes a coach to give support, and serve the needs of their teams.
For Project Managers, Technical Support, and Customer Service staff. We empower your front office with purchase facilitation techniques, knowledge and insight of customer service. Again we base performance improvement in specific performance indicators. This is a powerful tool for customer engagement and retention.
For Resellers or Distributors. Implementation of a Performance Management based model to boost efficiency, and reduce the need for control and supervision. Engaging resellers, distributors or remote teams with specific knowledge, tools and techniques, not only will improve their performance and involvement, it will optimize management, communication, reporting, evaluation and supervision.
